隐私政策

Summary
SocialPulse Nexus Sdn Bhd ("we", "us", or "our") is committed to protecting your privacy in accordance with Malaysian law, including the Personal Data Protection Act 2010 (PDPA) and its subsidiary regulations. This Privacy Policy explains how we collect, use, store, disclose, and transfer your personal data, as well as your rights under the PDPA.
 
I. Introduction
SocialPulse Nexus Sdn Bhd is the data controller for personal data processed under this policy. We respect the privacy of individuals and are dedicated to handling personal data lawfully, fairly, and transparently in compliance with the PDPA 2010 and its 2024 amendments.
 
II. Scope
This policy applies to all personal data collected through our website, applications, services, and any other interactions with you in Malaysia. It does not cover third‑party websites or services outside our control.
 
III. Key Definitions
Personal Data: Any information relating to an identified or identifiable individual, as defined under the PDPA.
Sensitive Personal Data: Includes information about health, political opinions, religious beliefs, biometric data, or criminal history.
 
IV. Collection and Use of Personal Data
We collect personal data to provide, maintain, and improve our services. Types of data include:

• Account details (name, email, phone)

• Device and usage data (IP address, browser type, logs)

• Communications (chat content, feedback)

• Professional information (job title, employer)

In accordance with the PDPA’s Notice and Choice, Purpose Limitation, and Data Integrity principles, we collect only what is necessary for specific, notified purposes.
 
V. Lawful Basis for Processing
Our processing of personal data is based on one or more lawful grounds under the PDPA, including:

• Consent: You have given consent for specific purposes.

• Contract: Processing is necessary for performance of a contract with you.

• Legal obligation: Compliance with legal requirements.

• Legitimate interests: Our business interests, provided they do not override your fundamental rights.
   

VI. Data Subject Rights
Under the PDPA, you have the right to:

• Access your personal data

• Correct inaccurate data

• Withdraw consent

• Prevent processing for direct marketing

• Request data portability (as per 2024 amendments).
   

VII. Retention and Storage
We retain personal data only as long as necessary to fulfill the purposes described herein, or as required by law. All data is stored securely in Malaysia, with retention practices aligned to the PDPA’s Retention Principle.
 
VIII. Disclosure and Transfer
We do not share personal data except:

• With your consent

• To comply with legal obligations

• To trusted service providers under strict confidentiality

• In the event of a merger or acquisition, under continued PDPA protection
  Cross‑border transfers will comply with PDPA restrictions to ensure adequate protection.
   

IX. Security Measures
We implement technical and organizational measures to safeguard personal data against unauthorized access, alteration, disclosure, or destruction, in line with the PDPA’s Security Principle.
 
X. Data Protection Officer & Breach Notification
Pursuant to the PDPA 2024 amendments, we have appointed a Data Protection Officer responsible for overseeing compliance. We will notify affected individuals and the PDPC within 72 hours of any data breach that poses risk to your rights and freedoms.
 
XI. Cookies and Similar Technologies
We use cookies, web beacons, and similar technologies to enhance user experience, analyze trends, and administer the site. You can manage cookie preferences via your browser settings. Note that the PDPA does not specifically regulate cookies, but we adhere to transparency and choice practices.
 
XII. Children’s Privacy
Our services are not directed to individuals under 18. Minors should obtain parental or guardian consent before providing any personal data.
 
XIII. Policy Updates
We may update this policy to reflect changes in law or our practices. We will post the revised policy on our website with the updated Effective Date. Material changes will be notified through email or prominent notice.
 
XIV. Contact Us
For any questions or requests regarding this policy or your personal data, please contact our Data Protection Officer at marketing@socialpulse.nexus.